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Kyivstar mobile operator restores 100% of services

Wednesday, 20 December 2023, 16:23
Kyivstar mobile operator restores 100% of services
Kyivstar's logo. Stock photo: Getty Images

Kyivstar, Ukraine's largest mobile operator, has restored all of its services both in Ukraine and abroad.

Source: Kyivstar CEO Oleksandr Komarov on air during the national joint 24/7 newscast Wednesday, reported by Interfax-Ukraine

Quote: "We have restored all services 100% throughout Ukraine and abroad. The last service we restored was international roaming. We started on Monday and finished on Tuesday. All Kyivstar services are available without any restrictions." 

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Details: He noted that the company will be able to see the real data on the outflow of Kyivstar subscribers to other mobile operators in a few days.

"We still have some problems with our internal monitoring and analytics systems, which we are now fixing, and I think we will see the real statistics in a few days," Komarov said.

He stressed that Kyivstar has drawn conclusions from the cyberattack and started implementing updated cyber defence methods in cooperation with the Security Service of Ukraine.

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Komarov added that the company, together with the Security Service and the State Special Communications Service, is also sharing its experience in dealing with the consequences of a large-scale cyberattack with other Ukrainian tech companies.

Background:

  • After a disruption in the early morning hours of 12 December caused by a large-scale cyberattack, Kyivstar began restoring voice services on the evening of 13 December. Mobile internet was restored in some oblasts a day later, and the company announced its full restoration across the country on the evening of 15 December.
  • On the morning of 18 December, Kyivstar announced the resumption of SMS services and, a day later, mobile internet in the Kyiv and Kharkiv metros. The company said that it plans to achieve full stabilisation of its services by the end of the week.

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